Responsibilities :
- Provide second level technical support for enterprise customer complaints
- Advances troubleshooting on network connectivity related complaints
- Troubleshoots with Access systems, CPEs and Routers/Firewalls associated with Enterprise Solutions
- Follow up with internal teams and customer to ensure full resolution of issues
- Escalate issue with support vendors and follow up resolution
- Perform software upgrades, patch upgrades an firmware upgrades when necessary
- Evaluate enterprise customer solutions to assess the quality, performance and identify preventive maintenance action is needed to provide an enhanced service to the corporate customer
- Manage configurations and settings on customer end equipment used for corporate solutions to enforce that they are meeting the highest standard of requirement
- Follow and enforce it security guidelines during troubleshooting process
- Ensure information security best practices are followed
Qualifications
- Should possess NVQ level 5/ IVQ level 5 qualification.
- City and Guilds Advanced Diploma / HNDE / N DT / NDES / Diploma in Technology (OUSL) /Advanced Diploma in Telecommunications.
- Minimum of one year of professional experience in the required field (Telecommunications/ Electronics/ Electrical)
- Hands on experience in Analytical Skills, Communication skills and customer handling
- Proficiency in Cisco, Huawei Routers, Voice GAN and Firewall related equipment would be an added advantage
Full details : click here
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